STANDARD FOCUS ANGOLA
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STANDARD FOCUS ANGOLA, is part of a remarkable group of GameTech companies, focused on delivering first-class gaming experiences, sports betting and casino products to our customers around the world.
Together with Sportion, TechSpirit, Sportserve and Sportelligent, we are the driving force behind the world-renowned sports betting brand, DAFABET
Since the launch of our global hiring initiative, we have now employed more than 2,000 people worldwide. Offering local, hybrid and remote work on permanent and consulting contracts around the world making us a true global reference employer.
Functions:
- Only CONSIDERED CVs IN ENGLISH
- Elaborate master files and daily files for the schedule of the employees, updating the Central System with the interval hours / lunch of the employees.
- Ability to report based on the planned schedule.
- Generate and report weekly and monthly forecasts to the Head of Workforce.
- Elaborate stopovers including approved/failure vacations and requests for breaks, allocation of staff on holidays, team meetings and schedule adjustments.
- Responsible for creating and maintaining the accuracy and quality of the schedules generated for each program with balance between the level of service and employee satisfaction.
- Generate and report weekly files of excess and lack of personnel to Operations and stakeholders.
- Create ad hoc reports and analyses as needed to identify and correct factors that are having an impact on Operations.
- Act as a representative of the WFM scheduling team in planning meetings.
- Perform other tasks related to the Management of the Workforce assigned by the superiors.
Requirements: Requirements:
FULL FLIGHT IS A COMPLETION FACTOR
- At least 1 year of experience in Customer Support Workforce Management (CLASSE APPROACH)
- Ability to communicate effectively with stakeholders in different territories to relay data-driven results on forecasts and timelines.
- Ability to obtain the agreement of interested parties for reviews of the schedule files.
- Ability to be creative in communication and adaptation to diverse cultures and personalities
- Ability to help others communicate their needs clearly
- Independent judgment and knowledge in programming and forecasting to effectively analyze current procedures and recommend and implement changes.
- Intermediate knowledge in MS Excel or ? Gsheet ?
- Intermediate knowledge in Microsoft or Gsuite applications
- Strong communication and writing skills in English
- At least 1 year of experience in Customer Support Workforce Management
- Knowledge of the metrics and the environment of the contact center is essential
- Experience in Verint and Avaya platforms is an asset
Validade: 08 de Março de 2025
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Para se candidatar a esta vaga visite www.jobartis.com.
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